2011 Christmas Close-Outs
Take 20% off while supplies last
Artisan Woodcrafts from the Erzgebirge | | | |
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In view of the fact that our customers do not have the opportunity to physically inspect the products that we offer for sale from the Ore Mountain Region (Erzgebirge) of Germany, we offer a 100% satisfaction guarantee on all our wood products.
Returns will be accepted only during the first 30 Days upon receipt of your shipment.
Please contact us to obtain an RMA number which must be clearly displayed on the carton for us to accept your shipment. Do not return merchandise to us without prior notification and approval.
If you decide to return your shipment, please note, all merchandise must be returned in its original packaging.
Merchandise cannot have been used (such as smokers) or Pyramids and must be in the condition as shipped by us.
We will not accept the return of merchandise that has been damaged and/or used by you.
We regret, but all shipping charges and the credit card processing charges (3.5%) of the transaction amount, are not refundable, as both items are an expense we incurred in processing, handling, and shipping your order.
All return shipments must be PREPAID by you and fully insured to cover any possible damage in transit.
A copy of our original 'packing slip' to help us identify your return, must be included with your shipment.
Please call us in case of any questions. We want you to be fully satisfied with your purchase.
You may call us Toll free at (800) 210-6527 if you require additional information.
Please ask for:
George D Hollmers
and/or
Dagmar Hollmers
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